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The Ship Chandler
Ship chandler: A dealer in supplies for ships
When a ship arrives at its destination, it would need to stock up supplies for its journey to the next port
and this includes provisions, ship maintenance supplies, spare parts etc.
Ships chandlers are retail dealers in special supplies and equipment for ships and they usually also provide
the liaison for the ships' needs and demands in a foreign port. Commercial ships discharge and turn around
very quickly in ports. Therefore, dependable ship chandlers are crucial to the shipping business; holding up
a ship in port could cost hundreds of thousands of dollars. Ship chandlers provide a high level of service
and distinguish themselves through their ability to fulfil the ship's needs within the short period of time
that the ship is in port.
Effective delivery of the ship chandling service is even more vital in the Singapore port, where a ship
arrives or departs every 2 to 3 minutes. Ship chandlers' reliability and efficiency contributes greatly to
Singapore's success as a well-organised global hub port reputed for its full range of services.
Yumtrade is your online marine supplier in the sea ports of Singapore.
We offer you all kinds of provisions:
- Tinned products: local and imported
- Fresh dairy and long-life alternative products
- Canned meat, fish, fruit ,seafood and vegetables
- A wide variety of cereals
- Liquors: beer and wine
- Instant Foods: noodles and porridge
We recognize the importance of speed in the shipping world, our logistic and reliability in prompt
delivery is your guarantee that the vessel can set sail as soon as possible.
It is strategically positioned near to our markets and customers, which include Wholesalers, Traders,
Distributors, Ship Chandlers and other F&B players. With the latest software and a computerized set up, it
is able to process orders online, in the shortest possible time. Automated Inventory system, a customized
accounting program with CRM reports and wireless broadband internet are tools at its disposals. Offer
One-Stop Marine Supplies, Ship Chandler Services. Call now!
Sea ports in Singapore:
New Penjuru Terminal at Jurong Port
The new terminal serves lighter and ship-chandling operators who deliver sea-stores and ship-spares to
vessels moored in Singapore waters. By year-end, about 15,000 lighter calls handling over 365,000 tonnes
are expected at the Penjuru Terminal.
New Jurong Port terminal a boost for lighter operators
Better facilities to provide essential service to ocean going vessels
Vincent Wee, Business Times 29 Oct 08;
SINGAPORE'S lighter and ship-chandling operators now have bigger and better facilities to work from with the
opening of the new Penjuru Terminal at Jurong Port.
The opening of the new purpose-built terminal with 150 metres of berth space and 10,000 sq m of land area was
a significant milestone for the operators.
Though not so well known, since the earliest days of Singapore's port operations, they have been providing a
basic but essential service to ocean going vessels passing through Singapore by making timely deliveries of
sea-stores and ship-spares to these vessels moored at the eastern and western anchorages.
'Lighter operations are an essential part of Singapore's maritime sector. As our port continues to grow,
we can expect the scale of the lightering and ship supply operations to grow in tandem as well. The opening
of Penjuru Terminal demonstrates our commitment to work in close collaboration with our key stakeholders
to upgrade our lighter terminal infrastructure, to support the continued success of Singapore as a port,'
said permanent secretary at the Ministry of Transport BG (NS) Choi Shing Kwok.
'The growth of Singapore as a maritime hub is intertwined with the dynamism of our lighterage and
ship-chandling companies from the early days when their operations were concentrated in Telok Ayer basin.
Their services form a crucial link for the operational efficiency of the Port of Singapore today,' said
Jurong Port chairman Barry Desker.
The operators relocated from the over 20-year-old Pasir Panjang Lighter Wharves to Penjuru Terminal and
have been operating from there since June. The relocation was necessitated by the need to provide higher
standards of service and efficiency to keep pace with the growing expectations of the shipping industry.
Currently, 11 out of about 20 lighter operators in Singapore operate from Penjuru Terminal. The
ship-chandling trade meanwhile has about 300 ship-chandlers of which about 225 operate from the new
terminal. By year-end, about 15,000 lighter calls handling over 365,000 tonnes are expected at the Penjuru
Terminal.
The collaboration among government agencies like the Maritime and Port Authority, JTC Corporation, Urban
Redevelopment Authority, Immigration and Checkpoints Authority and Singapore Customs, the Singapore
Ship-Chandlers Association, terminal users and Jurong Port enabled the smooth transition and functioning
of the new facility.
Today's chandlers deal more in goods typical for fuel-powered commercial ships, such as oil tankers,
container ships, bulk carriers. We supply the crew's food, ships maintenance supplies, cleaning compounds,
paint, rope, et cetera.
Their specialty is the high level of service available and the short time required to fill and deliver
their special orders. Because commercial ships discharge and turn around quickly today, delay is expensive
and the services of a dependable ship chandler are urgent.
Our dedication to customers:
We are dedicated to serve and care for our customers and in doing so creating a delightful shopping
experience for everyone. You can sit back and relax with a cuppa while
shopping online, be it by yourself or with your love ones.
Shopping for your household groceries will no longer be a chore and
it can be fun.
Online grocery shopping is quick and easy.
In an ever fast moving world, people are getting busier and hope to spend more time with their family or on
their leisure activities. In every household, we need groceries as
part of our daily lives. Grocery shopping is a routine job for most
families; we usually take 1-2 hours to shop, if
you need to drive to the supermarket it may take 3-4 hours. So some
even called it a chore!
Save money, save time with us.
At our website, we work towards money and time saving for you and your family. We retail online and our
operation cost are much lower than physical supermarkets. So, we can
offer customers more attractive prices when come to shopping with us. What’s more, you save on car
park fees and save energy on carry heavy shopping bags. Online shopping also help you save time, so you can spend more quality time with your love ones.
Manage your shopping.
We invest in auto-mated system to help you budget and manage your shopping. There will be a trolley
calculator so you can shop and view your total purchases instantly. In your account, you can retrieve past
orders and buy the same items again, create a list in advance so you can remind yourself what to buy. This
is especially helpful if you are planning for a party or event celebrations. You may retrieve this list at
your next visit to complete your order anytime you like.
Online Grocery
Online grocers are sellers who deal with grocery products and may or may not have their personal shop
front(s) for selling grocery. However, it is for certain that they are required to sell or promote the
products pertaining to grocery on the Internet through any form of websites and be able to conduct online
transactions of trade to be headlined under this term.
To be able to shop online, consumers must have access to any computer connected to the net and majority of
them should have their own credit card or other forms of cash-less method to pay. This will let
consumers have more options of choosing the either the convenient way of obtaining their grocery or the
hassle of spending time going down to the desired
grocery store or supermarket and engaging in long
queues just to achieve the same objective.
Online Grocery is a form of
business-to-consumer (B2C) transaction.
Online Grocery shopping has yet to become popular but is fast becoming a rising trend and has the potential
to extend its influence much faster than actual grocery shopping which has reached saturation point and is
likely to be on the declining trend in the near future.
History of Online Grocery shopping
online grocery shopping came about in the US in the mid-1990s during the "dotcom" craze. However,
it stagnated for quite some time as consumers weren't yet ready to trust the internet with something as
important as their grocery lists. However, now that internet shopping
is such an enormously gigantic business, it's no wonder that there is a new buzz around online grocery
shopping. If you are going to give it a try, you should have a high-speed internet connection. Using a
dial-up connection will be very slow and frustrating, and you'll end up having to spend more time buying
groceries from your home computer than you would probably spend driving to the store as you normally
do.
Trends in Online Grocery Shopping
When an online grocery shopper has a good first experience with a certain website sixty percent of the time
they will return to that website to buy more.
According to research found in the Journal of Electronic Commerce, if we focus on the demographic
characteristics of the in-home shopper, in general, the higher the level of education, income, and occupation
of the head of the household, the more favourable the perception of non-store grocery shopping.
One knows exactly which website to enter, how much on the average the goods will cost, and the time taken for
the goods to reach them. Online grocery shopping has become extremely routine and predictable, which is one
of its greatest appeals to the consumer.
The moment a consumer selects a product or finishes his/her selection, most online grocery retailers will
employ the shopping cart software which will tabulate the cost of items in the shopping cart with the
option of allowing consumers to adjust the quantity of items in the shopping cart list, by analogy with
filling a physical shopping cart or basket in a conventional store.
One such shopping cart with user-friendly features can be found in
Yumtrade. A "checkout" process follows (continuing the
physical-store analogy) in which payment and delivery
information is collected, if necessary. Some stores
allow consumers to sign up for a permanent online account
so that some or all of the user’s necessary information only needs to be entered once. The consumer
often receives an e-mail confirmation once the transaction is complete. Less sophisticated stores may rely on
consumers to phone or e-mail their orders (though credit card numbers are not accepted by e-mail, for security
reasons).
Payment
Online grocery shoppers normally use credit card to make payments due to the fact they usually buy in bulk,
however some systems enable customers to create personal accounts and pay by alternative means, such as:
- Debit card
- Various types of electronic money
- Cash on delivery (C.O.D., offered by very few online stores)
- Cheque
- PayPal
- Google Checkout
Since majority of grocery shopping are usually done in bulk, the more convenient and cost-effective (time,
physical effort) way of receiving your grocery is by delivery up to your doorstep like what one of the website
known as Yumtrade has to offer.
Consumers’ demands and expectations
Satisfactory:
- Increased customization, e.g. "capability to treat customers as individuals".
- Able to do online grocery shopping 24/7.
- Discounts resulting in lower prices
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Able to fulfill most shoppers' needs. Comparison between several online
stores at once.
Unsatisfactory (unsatisfactory experiences):
- Low security of online payments
- Not user-friendly
- Poor levels of services
- Varied prices
- Product delivered not in a good condition
Convenience
Online grocery stores allows consumers to make purchases at any time, 24 hours, 7 days a week, and many consumers
have Internet access both at work and at home. A visit to a conventional
retail store requires travel and must take place during business hours.
Searching or looking through an online catalog can be faster than browsing the aisles of a grocery store. Consumers
with normal dial-up Internet connections rather than broadband have much longer loading time due to the appearance of
pictures of products shown on these websites and have a considerably slower and more frustrating
online shopping experience.
Some consumers prefer engaging with grocery store personnel instead of computers (and vice versa), sometimes due to the
more complicated interfaces of the websites. Not all online-grocers have up-to-date and user-friendly sites.
For efficiency reasons, online grocery stores generally do not delivery goods immediately upon receiving an order.
Orders are only filled during warehouse operating hours, and there may be a delay in the delivery depending on traffic
and weather conditions but not to a large extent since such online grocers will restrict the area span from the
warehouse where the goods are stored. Many retailers are likely to inform customers the time range at which they can
expect their delivery to arrive, and whether or not they generally have a fulfillment backlog. A quick response time
and efficient of its delivery service is sometimes an important factor in consumers’ confidence and trust in the
grocery dealer. A disadvantage of online shopping is that, even if a
purchase can be done anytime of the day, the customer must often be at home during normal business hours to
accept the delivery. For many professionals this can be difficult as they have many time constraints, and
absence at the time of delivery can result in delays, or in some cases, return of the grocery to the
retailer. As far as grocery is concerned, it must be usually kept fresh or in a suitable condition and any
of such delay may bring about a decline in the condition of the grocery in question.
In the event of a problem with the item - it is not what the consumer ordered, or it is not of the condition it is
supposed to be in- consumers are concerned with the ease with which they can return an item for the correct one or for
a refund. Consumers may need to contact the retailer, visit the post office and pay return shipping, and then wait for
a replacement or refund. Some online grocery stores have more generous return policies to compensate for the
traditional advantage of physical stores. For example, the online grocery store
Yumtrade offers a thorough check of the condition of the items are all good and if
the purchased item(s) are found damaged, they will either send a replacement free of charge or they will offer you a
refund on the spot. Furthermore, customers are allowed to return the item that you do not desire within 1-3 business
days by contacting them as long as the original packaging and receipt are kept intact.
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